All Posts By

Gabrielle Zenkov

Top Workplace 2018

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We’re so excited to announce that Delmar Financial Company has been awarded a 2018 Top Workplaces honor by The St. Louis Post-Dispatch. This list is based solely on employee feedback gathered through a third-party survey administered by research partner Energage, a leading provider of technology-based employee engagement tools. The anonymous survey measures several aspects of workplace culture, including alignment, execution, and connection, just to name a few.

“Top Workplaces is more than just recognition,” said Doug Claffey, CEO of Energage. “Our research shows organizations that earn the award attract better talent, experience lower turnover, and are better equipped to deliver bottom-line results. Their leaders prioritize and carefully craft a healthy workplace culture that supports employee engagement.”

At Delmar Financial, Matt Levison, President, understands the value of employee feedback.  “It’s truly an honor to be chosen as a Top Workplace by the St. Louis Post Dispatch.  This award means a lot to us as the owners of the company specifically because it was voted on by our employees.  It is because of their hard work and dedication that Delmar is what it is today. We remain committed to supporting our employees and always striving to make Delmar the best possible place to work.”

“Becoming a Top Workplace isn’t something organizations can buy,” Claffey said. “It’s an achievement organizations have worked for and a distinction that gives them a competitive advantage. It’s a big deal.”

In addition to being a Top Workplace, Matt Levison won a Top Workplace Leader award.  One of our employees wrote that Matt is, “always trying to improve things.” Another said, “He is innovative and down to earth with his employees…not to mention willing to make anything happen as long as it makes sense.”

Would you like to learn more about Delmar Financial?  Click here.

Welcome LoanCare: Our New Loan Servicer

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At Delmar Financial, a commitment to customer service has always been our first priority.  That is why we are excited to announce that beginning on April 1st, Delmar will be partnering with LoanCare Servicing. As a top national subservicer, LoanCare is focused on customer satisfaction and loyalty.

LoanCare will take over for all loans that are currently serviced by Ocwen, which means that you will need to set up new arrangements to make sure your payments go to the proper destination.

The last business day to make payments through Ocwen is March 30th.  After that, you will need your new loan number before you can make an online payment through LoanCare.  Your new loan number will be provided shortly via welcome letter from LoanCare which should arrive in the mail next week. To ensure that your payment is processed accurately, please wait until April 9th if you plan to make your April payment through LoanCare.

The simplest way to ensure that everything goes smoothly is to make your April payment sometime before 3/30, and if you chose to do that, you can do so in the same fashion that you have been doing with Ocwen in the past.  That way your first payment through the new platform won’t be due until May.  If you prefer to make your April payment between 4/1 and 4/16, you can certainly do so, but given that it takes a period of time for your data to migrate from Ocwen to LoanCare, the system will be in the dark until 4/9, so waiting until that point to make your payment would be necessary if you chose to do so online.  Please also remember to cancel any automatic payments that you may have initiated with your bank if they are set to process in April.  Please also make sure to set up similar arrangements with LoanCare using your new information once you have received it.

If you have any questions about your current or prior payments up to April 9th, please call Ocwen at (800) 746-2936.  After April 9th, you may contact LoanCare at (855) 208-4910 for all future needs.  Of course, you are welcome to call Delmar directly at (314) 434-7000 should you encounter any problems whatsoever, or if you would like to obtain your new loan number prior to the arrival of the same information in the mail.

Thank you for trusting in us to be your mortgage lender.  We truly appreciate you.